Simeon was professional and very thorough. The staff from start to finish were helpful and efficient.
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Juan arrived on time and assessed the problem quickly as well as the previously unsuccessful efforts by another plumber. He was confident in his ability and in the types of materials he recommended. He repaired my water main and did a series of tests to ensure the repair was sound. Juan was efficient, friendly, and competent. It was a very good experience.
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Max came the same day as requested. He did an excellent job and explained the work to be done with clarity. He was very professional.
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Juan is extremely knowledgeable and accommodating. He was very easy to work with and very efficient.
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Matthew was great! Repairs were completed quickly at a reasonable price. I will continue using Chen Plumbing for all of my plumbing needs.
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Took care of my issue and communicated from appointment to arrival. Would definitely use again!!
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Excellent professionalism and service from Michael. I had some outside faucets replaced and highly recommend.
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Eric went beyond the call of duty in checking my kitchen ceiling for water leaks and helping me connect with a restoration service for repair. Thanks to Eric and especially to Tim Chen Plumbing.
Response from Chen Plumbing:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Easy to schedule. Arrived as promised. Polite, professional, knowledgeable, efficient, priced fairly.
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For this job, we worked on troubleshooting toilet and why wasn’t it flushing right. Took apart the handle and reinstalled and adjusted it to where it flushes good.
For this job, I worked on testing gas joints that were visible to the eye. Fixed a couple of leak on some joints. Advised the customer if he still smells gas we will have to do a whole house pressure test.
Customer stated that water pressure was high and also water heater was leaking. Found water heater TMP was just kicking off And also heater was 11 years old. Recommended to customer to have PRV and water heater replaced. Furnished and installed new 50 gallon gas water heater and also furnish and installed new three-quarter inch PRV. Tested no leaks at this time. Cleaned up work area.
Removed section of piping with compromised joint. Rebuilt section of piping with new materials and reconnected via mechanical joints.
Ran camera through drain line due to stoppage. Line is incorrectly pitched leading to potential for stoppages. In addition, identified crack in wye joint that leads to a leak when line is stopped up. Installed AAV in attic to troubleshoot venting issue in master bath. Issue persists and requires further investigation to address.
Disassembled and reassembled lavatory pop up and p-trap beneath bathroom lavatory. Previous assembly was done in such a way that drain leaked from lift-rod nut attached to stopper. During disassembly, plumber cut drain piping for better fit and reassembled with new sealing material at all necessary points on drain.
Upon arrival rank sink for several minutes and pulled up the floor drain. Flushed toilet 6+ times and saw no movement in the floor drain and no bubbling or backing up in the toilet. Noted that there was waste in the floor drain, which is an indication of the backup that occurred the previous day. Poured water down the floor drain and confirmed flow. Ran more water and flushed the toilet more and all water is draining properly. Gave customer option for camera inspection. Customer declined at this time.
Gas line to pool heater was making meter make weird noises. After evaluating the meter all the way to the pool heater found that the line is ran and three-quarter track pipe and for customer the line needs to be at least an inch and a quarter when it’s running at the link that’s at. Customers previous line was ran at 162 feet and three-quarter gave customer estimate to run new gas line from meter all the way to pool heater customer customer approved estimate. Installed new inch and a quarter. Gas line tested system. Unit is working and fired up with no leaks or issues. Meter is also not making any noise. Had pool heater fired up for 5 to 10 minutes to make sure nothing happened. System is running with no issues.
Shut down water to home at meter and drain down portable water system. Cut out and replace main three-quarter inch PRV on copper line. Furnishing install new 2.5 gallon thermal expansion tank and pump up air bladder to exceed PRV setting. Replace tub drain in basement bathroom. Replace widespread laboratory faucet on pedestal sink in basement bathroom as well. Replace fill valve in basement toilet.
For this job, I worked on replacing broken drain fitting for sink and all clean out 4” drain.
Customer had dripping faucet that replacement was ready for. Removed the old widespread faucet and installed the new one. Before finishing the new faucet, made customer aware of cosmetic damage from the original installation to the granite countertops (picture attached). Installed new pop up and faucet that customer supplied. Tested all work on the install to ensure proper function and no leaks, none were found. Dispatch fee is $95.
Toilet repair. Went out to fix a toilet that wouldn't stop running. Upon inspection, discovered that the flapper valve was worn out and not sealing properly. We replaced the faulty valve, and the toilet returned to normal operation, saving the homeowner from further water waste.
Commercial faucet replacement and drain repair
