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Crew was very knowledgeable, friendly, and efficient. Went the extra mile on checking on the issue.
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Simeon was professional and very thorough. The staff from start to finish were helpful and efficient.
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Juan arrived on time and assessed the problem quickly as well as the previously unsuccessful efforts by another plumber. He was confident in his ability and in the types of materials he recommended. He repaired my water main and did a series of tests to ensure the repair was sound. Juan was efficient, friendly, and competent. It was a very good experience.
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Max came the same day as requested. He did an excellent job and explained the work to be done with clarity. He was very professional.
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Juan is extremely knowledgeable and accommodating. He was very easy to work with and very efficient.
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Matthew was great! Repairs were completed quickly at a reasonable price. I will continue using Chen Plumbing for all of my plumbing needs.
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Took care of my issue and communicated from appointment to arrival. Would definitely use again!!
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Excellent professionalism and service from Michael. I had some outside faucets replaced and highly recommend.
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Eric went beyond the call of duty in checking my kitchen ceiling for water leaks and helping me connect with a restoration service for repair. Thanks to Eric and especially to Tim Chen Plumbing.
Response from Chen Plumbing:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Easy to schedule. Arrived as promised. Polite, professional, knowledgeable, efficient, priced fairly.
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Upon arrival customer stated a faucet was only working on the hot side, a toilet was not getting water, and the kitchen faucet is leaking from the sprayer. I informed the customer we would have to replace the faucet due to where it is leaking. The water was turned off to the toilet. I turned it back on and made sure the toilet was working properly. Last I went to go find the stops for the faucet and I found that the gate valve for the cold side of the faucet was turned off. I turned it back on and made sure everything was working properly.
Client called us out due to master bathroom tub/shower drain not draining properly. Removed the overflow plate and put small chain snake down the drain. Took a few passes but was able to get the tub drain flowing more as it should. Checked water pressure on home and it was very high at 110 psi, safe range is 50-79 psi. Also, the 50 gal nat gas water heaters thermal expansion tank has failed due to the high water pressure and also has a couple large rust spots on it. Highly recommend these two issues be addressed asap, gave estimates for that work. No warranty on drain cleaning.
Client called us out due to the master bathroom toilet constantly running, and it would also run intermittently. House water pressure was perfect at 60 psi, with the safe range being 50-79psi. We rebuilt the master bathroom toilet with new fill valve, new flapper, and new toilet supply line. Tested the toilet and it is flushing as it should be, client approved. 1 yr warranty on that master bathroom toilet rebuild.
Tenant was having a leak come from supply line connections with bidet system. Leak was extremely small, but consistent and in difficult location. Pressure on system was volatile causing pressure changes when multiple fixtures were being used and thermal expansion tank was completely full and compromised. Replaced both items after authorization from property manager Martha. Connections for supply lines had thread tape on them when unnecessary. Detached all connections, removed thread tape, and tightened properly with compression gasket. No leaks detected once reworking connections.
Remove existing water heater and haul away. Furnish and install new 50 gallon lowboy electric water heater with new tank shut off and new thermal expansion. Also install new unit main water shut off valve. Chen membership is $19.95 month and may be canceled at anytime.
Client called us out today due to there being a leak into main floor living room from above. Client said we had been out in the past and investigated but could not find what was leaking. Client found over time by happen stance that the leak was coming from the upstairs sons bathroom shower, from a small gap between the tub spout and the wall. We caulked that gap to prevent future water intrusion, and also caulked around the trim plate for extra precaution. Advised customer to give it about 12 hours before use. Charged card on file per customer.
Customer had 2 inch pvc line between water heater and hvac unit backing up and flooding the basement. Attempted to run drain cleaning equipment through the line. Tried many times with various heads and methods to clear it. Kept getting stuck at the 10-12 foot mark. Line is full of water so it’s hard to pull anything back, but pulled back what appeared to be dirt on the line one (picture attached). Was able to restore some flow when water is introduced in the system after cleaning and didn’t have a full backup, but it started to. This will likely only allow temporary flow and the recommended work at the bottom needs to be done as soon as possible. Cleaned Ptrap under kitchen sink as a courtesy item. Recommendations: Have a certified hvac technician tie in the upstairs condensate going into the drain into one of the two condensate pumps by the hvac unit by the drain. Then run flexible tubing for each pump to the mop sink across the utility area in the wine room.
Customer stated that there was water coming from front of washing machine. Stated to customer normally if there’s an issue on the plumbing side, it would come from the standpipe behind in the wall of the washer versus through the front door. Gave customer quote for basic diagnostics and at this time customer wants to go with an appliance guy first. If we have to return for same issue we will credit back $49
Checked dishwasher standing water issue , disconnect and reconnected drain hose , found no problem with Plbg line , recommend customer call appliance service tech to check out
Furnish and installed 1in flow by moen. Reworked cpvc piping and strapped for proper support. Tested and no leaks. Help customer set up flow by moen app. Cleaned up work area.
Client called us out due to hallway bathroom toilet running. We tested the water pressure on home, and it is 95 psi, safe range is 50-80 psi. Client does not have a pressure reducing valve on the home, will leave estimate to install one per code. Also, the water heater is a 2015 model nat gas, and the bladder in the thermal expansion tank on it, has failed. Client decided to just address the running toilet issue today. We replaced the fill valve in that running toilet, and tested. Toilet seems to be functioning properly with no leaks. This repair is NO WARRANTY DUE TO 95 PSI ON HOME, AND FAILED THERMAL EXPANSION TANK, BOTH OF WHICH CAN CAUSE THIS RUNNING TOILET ISSUE. Will email the other estimates to client with today’s invoice.
Master shower heads clogged with limescale build up. Customer already had ordered two replacements and they’re already on the way. Master shower both shower heads have low pressure. All other shower heads upstairs same floor having no pressure issues. Removed both shower heads and verified water pressure was fine. Replacing the shower head reintroduced the issue. Removed flow restrictor for time being until customer gets new shower heads in the mail. Water pressure tested at 75-80 psi. Not a PRV issue.
Replaced kitchen faucet customer supplied
Set filter and filled with water Returned and piped in filter and flushed numerous times. Adjusted water pressure to 75 and pumped up expansion tanks
Minor diagnostic. Replacing filtration system. Returning tomorrow and Friday. Need to pump up the expansion tanks.